Shipping policy

Shipping Policy

At Shopzilaa, we ensure that your household, cosmetic, personal, and wellness products are delivered with care, safety, and reliability. Please review our shipping guidelines below:

Delivery Coverage

  • We offer nationwide delivery across Pakistan through trusted courier partners.

  • International shipping is currently not available.

Delivery Time

  • Standard delivery: 2–5 business days (major cities).

  • Remote or other areas: 5–7 business days.

Delivery timelines may vary due to courier delays, public holidays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Free delivery on all orders nationwide.

  • No hidden charges at checkout.

Order Processing

  • Orders are processed within 24–48 hours after confirmation.

  • Cash on Delivery (COD) orders may require verification via call or WhatsApp before dispatch.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via SMS, Email, or WhatsApp.

  • You can track your shipment directly on the courier partner’s website.

Packaging & Safety

All orders are securely packed to ensure safe and damage-free delivery.

If you receive a damaged or tampered parcel, please:

  • Add clear remarks on the delivery sheet at the time of receiving.

  • Immediately share photos or videos with our support team at contact@shopzilaa.com.

Non-Service Areas (NSA)

  • Some locations may fall under Non-Service Areas (NSA), which cannot always be identified before dispatch.

  • If your address is classified as NSA upon arrival, the courier will contact you for self-collection.

  • The courier will provide hub location and collection timings.

Failed Deliveries

  • After 3 unsuccessful delivery attempts, the order may be canceled.

  • Re-delivery, if requested, may require an additional shipping fee (if applicable).

Contact Us

For any shipping-related queries, feel free to contact us:

📧 Email: contact@shopzilaa.com
📱 WhatsApp/Phone: +923711000602